Why you’re more likely to be a customer for life

The advice we give to customers on how to buy and sell is always the same: get to know them before they buy, and be flexible with your time, says the help-book publisher, the AFA.

That’s because the average customer is more likely than not to be an individual who is a long-term user, like a financial planner, or a person who is buying their first home.

The advice is a bit of a Catch-22, says Peter Gorman, the president of the AFS.

The best advice for most customers is to start with a small, but meaningful offer, like an introductory price, he says.

But as the customer grows in wealth, the offer needs to become more substantial.

For example, if you want to make a $100,000 offer, the best you can do is offer to buy a property worth $300,000.

But if you’ve got $200,000 in the bank, you may want to go for $400,000 instead.

You could also try to offer to sell a property for $300k and let the buyer wait for the offer to expire, or you could try to do something like a $10,000 down payment.

And that would be a great offer, too, says Gorman.

But he adds that it might not be a good idea to offer for sale when the average sale price is $2 million or more.

If you have a big offer that has an immediate potential impact, such as buying a house, Gorman recommends a bigger offer and asking for more money upfront.

But, he cautions, don’t offer to pay for a new car until you’ve already put down $50,000 or more in the first few months.

The best advice is to get to the point with a client, says AFA chief executive Andrew Scott.

But once you’ve done that, Scott says you can start to change the terms of the relationship.

“If you’ve been paying on the basis of your salary, for example, you can try to change that to a monthly payment,” Scott says.

Scott says a lot of advice comes from financial advisers who have a great understanding of the psychology of customers.

And while that may be true for some clients, Scott cautions that the advice should be more tailored to their needs and lifestyle.

“The most important thing for us is to try and understand what is most important for the client,” Scott adds.

Read more articles by Anna Cordero, Sydney